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How Do You Afford A Receptionist?
Submitted By: Darla Di Grandi-Aguilera
My answer. You can't NOT afford a receptionist.
I didn't have one for about 5 years so I
know how it is. The day I quit interrupting
my clients to answer the phone and quit
running behind because I had to book appointments
and quit losing clients because I was so
backed up I couldn't give them that undivided
attention. That's when I saw the light.
I couldn't afford not to have one.
I didn't have to worry about how I was going
to pay for her because she immediately paid
for herself. Your receptionist is your most
valuable position in your salon. They can
produce more money than anyone behind the
chair. Your receptionist must be trained
and I can't tell you everything here but
this is a few benefits you will see right
away. An increased level of customer service.
You will train them to ask every client
if they would like a cup of coffee
whatever beverages you have to offer. They
will greet the client professionally within
3 seconds so the client feels welcomed.They
will let the stylist know their client is
here and deliver any message the stylist
may have for the client. They will have
the client fill out their questionnaire.input
their info in the computer.Make out their
thank you and referral cards. Give the client
a proper check out. Answer the phones and
field or make appointments so know one is
interrupted.Do thorough check outs. Click
here for the rest. |
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